Content
8 modules
Difficulty
Intermediate
Instructor
MSI Study Material
Price
$159 - 199
+ Sales tax
Description
Certificate
By completing/passing this course, you will attain the certificate Call Center Supervisor Certified
Learning credits
PCU
20.0
1.
Introduction / Exam Ethical Agreement:
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2.
Leadership and Team Management
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3.
Performance Metrics and Quality Assurance
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4.
Customer Experience and Continuous Improvement
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5.
Introduction to FINAL EXAM
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6.
Call Center Supervisor Certification Exam
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7.
Course Complete Information, View after Final Exam
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8.
End of Course Survey
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