Total Quality Management Certification: Become the person who makes quality happen

Build a repeatable system that customers trust. This online Total Quality Management Certification program shows you how to design, operate, and improve a quality management system that reduces rework, shortens lead times, and raises customer satisfaction. You will learn practical tools and habits that fit real work, not just theory. By the end, you will be able to lead small improvements every day and anchor them to ISO 9001 basics so the gains last.

Who this program is for

This certification is ideal for supervisors, team leads, analysts, quality coordinators, and early career managers who want a fast, practical path into TQM. No prior experience is required. If you run a process, hand work to others, or need to prove results to customers and auditors, this course is for you.

What you will learn

You move through four concise modules that stack together into a complete TQM system.

Module 1: TQM principles, history, and culture
Learn how customer focus, prevention, and system thinking work together. See Deming’s 14 Points and the Juran Trilogy in simple terms. Translate the cost of quality into plain money and time, and identify a few culture behaviors that keep problems from recurring.

Module 2: Process thinking and the seven basic tools
See work as a process from trigger to outcome. Use check sheets, Pareto charts, flowcharts, cause-and-effect diagrams, histograms, scatter plots, and basic control charts. Collect the right data with simple sampling and learn how to read a control chart to decide your next step.

Module 3: Problem solving and continuous improvement
Run the PDCA cycle end to end. Frame the problem in customer language, set a baseline, pick a target you can defend, and find the root cause with five whys. Turn fixes into standard work and add visible checks so results hold when the project team moves on.

Module 4: Deployment, ISO 9001 alignment, and supplier–customer loops
Convert Voice of the Customer into clear Critical-to-Quality requirements. Tie those CTQs to a one-page control plan with real evidence. Align daily methods to ISO 9001 fundamentals. Set supplier expectations, measure what arrives, and close the loop with fast, factual feedback.

Assessments and your credential

The program concludes with a timed online assessment.  Successful candidates earn a digital certificate, a shareable badge, and a wallet card you can add to your phone. Your Total Quality Management Certification proves you can plan quality, control the process day to day, and improve capability with evidence.

Why this certification makes a difference

This course treats quality as a system, not a slogan. You will learn how to prevent defects instead of sorting them later, and how to turn customer promises into measures you can see at the place where work happens. The result is practical. Fewer complaints. Less rework. Faster flow. Clearer handoffs. Better audits. You get a common language your team can use Monday morning.

What you will be able to do on day one

You will define a customer-critical requirement in plain language and write a CTQ that is testable. You will draw a simple process map and spot the handoffs that create delay. You will collect a small, honest sample, build a Pareto, and find the first place to act. You will test a change with PDCA, post a control chart, and write a one-page control plan that includes triggers and responses. You will show evidence that customers and auditors can trust.

Frequently asked questions

How long does it take to complete?
Most learners complete the training and assessment in 6 to 8 hours. You can pause and resume anytime.

Are there prerequisites or math requirements?
No. The course uses basic arithmetic and plain language. All charts and templates are guided.

How is the exam delivered?
Online, timed, and proctored within the platform. A passing score earns your certificate and badge.

Enroll today

Raise quality, reduce waste, and build trust with a system you can prove. Enroll now in the Total Quality Management Certification program and start improving the way your team delivers value this week.